My shopping cart
Your cart is currently empty.Continue Shopping
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We don't accept returns for international shipments.
Several types of goods are exempt from being returned. Perishable goods such as food items cannot be returned unless the item was sold to you in such a state where it is inedible or defected to a significant degree.
Additional non-returnable items;
Situations in which a return is possible;
Examples of situations when refunds are not given;
Damage due to shipping;
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email (online purchases) to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Some refunds will not be processed as a refund, but instead a reversal. Check the sale amount or search our name in your statements, if it does not appear the charge was not processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4 Buckingham Street, Arrowtown, Otago NZ 9302.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
4 Buckingham Street
For defective items (including inedible food items) which are to be returned via mail, please follow these steps;
If you have made a mistake in your purchase and we have agreed to exchange the products, the shipping will be at your cost, and follow the same steps as above.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.